Shipping from United States
1-3 business days
Estimated shipping times
- North America : 3 - 5 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Exchanges
I gladly accept cancellations
Request a cancellation within: 2 days of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
I will only use your shipping and billing address, and contact information
- To communicate with you about your order
- To fulfill your order
- For legal reasons (like paying taxes)
Frequently Asked Questions
What are your damaged goods policies? / How do I report a damaged good?
Damaged goods must be reported to Hand & Fire through Etsy within 3 days of the delivery date for a refund to be issued.*
Shipping cost will not be refunded.
A photo of the damage is required to be sent to Hand & Fire with the report.
Damages outside of the 3 day limit will not be refunded.
*Special circumstances can be made is Hand & Fire is notified before the transaction is made. This is assessed on a case to case basis.